The importance of good customer service has never been higher. Customer satisfaction and loyalty can make or break businesses, and if customers don’t feel like they are treated well, there are plenty of other businesses willing to provide that experience instead. In order to create a positive customer experience, business owners and managers should keep up with new technological advances that can help improve their offerings and solidify their place in the industry as an innovator. Here are 5 of the top technology advances that will help boost customer experience this year.
1) Augmented Reality on Social Media
Augmented Reality (AR) has come a long way in the past few years. It’s now being used to offer users on social media, like Facebook and Instagram, enhanced graphics and animations that provide a more interactive experience. One of the most popular AR features is the ability to place 3D models into your surroundings or take selfies with them. Users are also able to leave annotations about their photos or videos, which can make for an even more personalized experience. Gamers of best usa online casinos are also enjoying this technology.
2) AI Translation
Many businesses are already utilizing artificial intelligence to interact with customers. For example, at the 2018 Winter Olympics in Pyeongchang, Samsung and Intel teamed up to develop an AI translator named Olympic Translator which translates from Korean to English and vice versa. This is a great way for companies to boost their customer experience by providing them with more personalized service.
3) Voice User Interfaces
Voice User Interfaces are a new way for customers to interact with the digital world. Voice-enabled technologies, such as Siri and Alexa, allow customers to converse with technology just like they would a human. The voice interface eliminates the need for typing or clicking and provides a more convenient way to get things done in the digital world. As these platforms become increasingly popular, companies should implement them into their customer service offerings to stay competitive.
AI Virtual Agents:
Artificial Intelligence has become so advanced that it can now simulate conversation patterns with humans – and these intelligent agents have come to be known as Virtual Agents,These virtual agents can answer customer queries without getting bored of repetitive questions and provide an engaging alternative to automated telephone services.
4) AR on Mobile Phones
Augmented Reality (AR) is poised to have an impact on customer experience as a new layer of customer engagement. The ability to see, interact with, and manipulate digital content in the real world has been on the rise for a number of years now and shows no signs of slowing down. AR is already being used by companies such as Ikea, Lowe’s, Coca-Cola, and others to offer customers immersive experiences that are hard to replicate through traditional advertising. This advance technology used in real money online casino games industry.
5) Chatbots in Everyday Life
Chatbots are quickly becoming the new customer service representative. This week, a major airline announced that it would be replacing its human customer service representatives with chatbots. The airline partnered with an artificial intelligence company called Amadeus to offer customers the ability to order tickets and check flight status through a Facebook Messenger bot. Now, travelers can make appointments and ask questions about their reservations without having to call or send an email.